Terms & Conditions

Last updated: July 9, 2025

These terms govern your use of the Fixby mobile application ("the App") and the website at fixby.app ("the Website"). By using Fixby, you agree to these terms.

1. Service description

Fixby is an AI-powered assistant that helps you understand and maintain your home appliances. It reads your appliance manuals and provides answers, maintenance schedules, and guided repair instructions based on their content.

2. Important safety disclaimer

• Always follow manufacturer safety warnings. Fixby surfaces safety warnings from your manual, but you are responsible for reading and following all safety instructions.
• Dangerous repairs require professionals. Fixby will recommend contacting a qualified technician for repairs involving gas lines, high-voltage components, refrigerant systems, structural modifications, or other hazardous procedures.
• You assume responsibility. By following any repair guidance in the app, you accept full responsibility for your safety and any consequences. Fixby and its operators are not liable for injury, property damage, or appliance damage resulting from actions taken based on app guidance.
• When in doubt, call a pro. If you are unsure about any step, stop and contact a qualified repair technician.

3. User accounts

You may create an account using Sign in with Apple or Google Sign-In. You are responsible for maintaining the security of your account. You must be at least 13 years old to use Fixby.

4. User-uploaded content

When you upload an appliance manual to Fixby:

• You represent that you have the right to upload the manual (e.g., you own the appliance or have lawfully obtained the manual)
• You grant Fixby a limited license to process the manual for the purpose of providing the service
• The original PDF is deleted from our servers after processing (see our Privacy Policy for details)

5. In-app purchases

Your first appliance is free. Additional appliances require a one-time in-app purchase. Purchases are processed by the Apple App Store or Google Play Store and are subject to their respective terms and refund policies.

• Purchases are non-transferable between platforms (iOS and Android)
• Refund requests should be directed to Apple or Google, per their refund policies
• Fixby does not offer subscriptions — all purchases are one-time

6. Acceptable use

You agree not to:

• Use Fixby for any unlawful purpose
• Attempt to reverse-engineer, decompile, or extract the AI model or processing pipeline
• Upload content that infringes third-party intellectual property rights
• Attempt to access other users' data or accounts
• Use automated systems to access the service in a manner that exceeds reasonable use

7. Intellectual property

Fixby, including its design, code, AI models, and branding, is the property of its developers. Appliance manuals remain the property of their respective manufacturers. Fixby does not claim ownership of any manual content.

8. Service availability

We aim to keep Fixby available and reliable, but we do not guarantee uninterrupted service. On-device features (Ask, Care, Fix, Manual) work offline once set up. Cloud features (manual processing, account sync) require an internet connection.

9. Limitation of liability

To the maximum extent permitted by law, Fixby and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to personal injury, property damage, lost profits, or data loss, arising from your use of the app.

Our total liability for any claim arising from or related to the service shall not exceed the amount you have paid for in-app purchases in the twelve months preceding the claim.

10. Account termination

You may delete your account at any time (see account deletion). We reserve the right to suspend or terminate accounts that violate these terms.

11. Changes to these terms

We may update these terms from time to time. Material changes will be communicated through the app. Continued use after changes constitutes acceptance.

12. Governing law

These terms are governed by the laws of the jurisdiction in which Fixby operates. Any disputes shall be resolved in the courts of that jurisdiction.

13. Contact

Questions about these terms? Contact us at support@fixby.app.