Delete Your Account

Your data, your choice.

How to delete your account

Option 1: In the app

Open Fixby
Go to Settings (gear icon, top right of home screen)
Tap Account
Tap Delete Account
Confirm the deletion

Option 2: By email

If you cannot access the app, send an email to support@fixby.app from the email address associated with your Fixby account. Include "Delete my account" in the subject line. We will verify your identity and process the deletion within 30 days.

What gets deleted

When you delete your account, the following data is permanently removed:

Your account — user ID, email, authentication credentials
All appliance data — your appliance list and associated manual bundles (if no other users share the same manual)
On-device data — all local data including chat history, voice transcriptions, the AI model, and cached manuals are removed from your device

What is retained

Purchase receipts — retained as required by tax and financial regulations. These contain only transaction IDs and amounts, not personal conversation data.
Shared manual bundles — if another user has the same appliance registered, the processed manual bundle (not your personal data) remains available to them.

Timeline

In-app deletion: On-device data is deleted immediately. Server-side data is deleted within 7 days.
Email deletion: Processed within 30 days of identity verification.

Important notes

Account deletion is permanent and irreversible. You cannot recover your data after deletion.
If you have active in-app purchases, deleting your account does not entitle you to a refund. Contact Apple or Google for refund requests.
You are welcome to create a new account after deletion, but your previous purchases and appliance data will not be restored.